Returns Policy

We care about your satisfaction. That's why returns to Health Connect Shen are easy. If you are dissatisfied with your purchase for any reason, you may return it to Health Connect Shen within 30 days of the purchase date, subject to the conditions and exclusions below:

Eligibility Conditions

Please read conditions below. If all conditions are not met, Health Connect Shen reserves the right to refuse the return or to charge a minimum 15% restocking fee.

  • All returned items must be in new condition, in their original unaltered box (including an intact PLU code) and must include all packing material, blank warranty cards, manuals and accessories. We can only refund or exchange products provided they haven't been used and are undamaged.
  • Health Connect Shen is not responsible for mis-handling of products or ill-treatment of goods.
  • Health Connect Shen is not responsible for personal data or items left in returned merchandise.
  • Health Connect Shen is not responsible for any consequential or incidental damage resulting from the use of any merchandise bought from us including lost or stolen equipment.
  • Claims for missing items or items damaged in transit must be received within 7 business days of receipt of merchandise.

Final Sale & Non-returnable Items

  • Special order merchandise or any item indicated on the website as non-returnable is as such.
  • Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.

Returns & Exchanges

Securely pack all items that you would like to be returned and post mark via registered mail with tracking info as we are not liable for shipments which may go missing during transit. Please include the following with your package:

  • Return must be accompanied with a copy of original receipt or invoice.
  • Detailed note as to the reasons of the return
  • Instructions as to whether you would like a refund or an exchange
  • All items must be returned in original/unused condition.
  • Unless an item is defective, if you would like an exchange, our standard freight charges apply, unless you provide a post parcel with your return.

Please allow 7-14 business days for mail-in exchanges to be processed.

Refunds & Credits

Once we receive and inspect your item(s), we will credit your account. Please allow up to 30 days for a credit to appear on your account from received date. In most cases, we will issue your refund in the same way you made the original purchase.

Purchases made via gift voucher will be refunded as a new gift voucher, they cannot be refunded as cash.

For Returns, Refunds or Exchanges please email connect@healthconnectshen.com or call us on 03 5909 0040